Returns & Exchanges

  • We are pleased to accept timely exchanges/returns of unused and undamaged items within 14 days from the date you received your order. However we don’t offer free return service.
  • Your items must be returned in the original packaging, including any signature packaging materials.
  • Items purchased from the online store can be exchanged at our stores.
  • Custom monogrammed items cannot be exchanged nor returned except for incorrect or faulty items.
  • Once you purchase a customizable item, it can not be monogramed after receiving the actual item.
  • We will email you when we receive your return and reimburse the cost of the returned items once we inspect the condition of the goods.
  • To arrange an exchange or return, please contact us at info@nefesistanbul.com or +90 5337774413.

Return Address: Nefes/ Konaklar Mahallesi Zencefil Sok. No.6-A 4.Levent-Beşiktaş İstanbul TURKEY

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